SHIPPING & RETURNS

SHIPPING

FREE SHIPPING ON ALL UK ORDERS (3-5 WORKING DAYS)

 

What is your returns process?

Email info@fragrancetown.co.uk to start the return process.

We accept products back within 30 days for a refund or exchange. Items must be returned in their original packaging

Please note that products bought as part of a bundle set must be returned as a set for a refund otherwise we can only offer an exchange. Please contact our Customer Services Team at info@fragrancetown.co.uk for further details.

For exchanges, we can only offer this once per order.  

Any free items received in a promotion cannot be returned for a refund or exchange. If a free item was included within your original order and you choose to return part or all of the order, taking it below the threshold to be eligible for the free item, you will need to return the free item with the other items being returned. If the free item is not returned, the full retail value of the item will be deducted from your refund. The free item must be returned unused.

We do not cover the cost for return shipping.  Please obtain proof of posting when returning an item back to us. 

Where is my exchange/refund? 

Please check on your return tracking receipt that we have received this and send us a copy of your receipt. Returns are generally processed within a week of receipt. We are not responsible for returns lost by your courier during return transit.

Sale items

When getting products discounted in sales such as buy 2 get 1 free or buy one get one fifty percent off, all goods must be returned to get a full refund. If you choose to return one and keep one for example, the refund price will be prorated back to the original sales price.